Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for shopping with Equestrian Star. Many of our products are made especially for you once you order, which helps us avoid unnecessary overproduction.

WHERE WE DELIVER

We currently deliver to Spain, countries within the European Union, and selected international destinations.

Available delivery destinations and shipping options are determined by the delivery address entered at checkout. If we are unable to ship an order to your destination, an applicable shipping option will not be offered at checkout.

SHIPPING COSTS

Shipping costs are calculated at checkout before you complete payment.

There is no single universal shipping rate. The amount you pay can vary depending on:

• the products in your order;
• the number of items ordered;
• your delivery destination; and
• the fulfilment and shipping requirements of the products selected.

You will always be able to review the applicable shipping charge before completing your purchase.

MULTIPLE ITEMS & SEPARATE SHIPMENTS

Products in the same order may sometimes be produced or fulfilled from different locations.

As a result, an order containing several products may be divided into more than one shipment. Different product combinations can also affect the total shipping charge displayed at checkout.

You will not be charged an additional shipping amount after completing your order unless you specifically agree to a change.

PROCESSING & DELIVERY

Many Equestrian Star products are produced after an order is placed.

Production and delivery times can therefore vary depending on the product, destination, fulfilment location and carrier.

Any delivery estimate provided during checkout, in an order update or through tracking information is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

TRACKING

Where tracking is available for your shipment, tracking information will be provided once it becomes available.

If an order is sent in multiple shipments, you may receive separate tracking information for each parcel.

INTERNATIONAL ORDERS, CUSTOMS & IMPORT CHARGES

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not expressly included in the amount collected at checkout, they may be payable by the recipient.

Customs procedures can also cause delays outside our control.

Please check the applicable rules in your destination country before ordering if you are unsure about potential import charges.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. Because orders may enter production or fulfilment quickly, we cannot guarantee that an address can be changed after an order has been placed.

DELIVERY PROBLEMS

If your tracking information shows a problem, your parcel appears to be significantly delayed, or you believe your order has been lost in transit, please contact us and we will investigate.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.

CONTACT

For questions about shipping or an existing order, contact:

Equestrian Star
equestrianstares@gmail.com

Please include your order number when contacting us about an existing order.